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Zoom troubleshooting guides

Internet connectivity:

  • Zoom is the platform that is used on Impactful Today.
  • They have a helpful guide to cover what the minimum speed required is.  For most users it will be 2.0 Mbps up and down for single screen.
  • The easiest way to check for this is to visit https://www.speedtest.net/ (I have no affiliation). Most internet providers will give you more than that.
  • Not to worry because even if you have lower there will be an option to turn off the video camera and we can do that if we need to or get you to dial in using your phone and have headphones connected so you can be hands free.

Common technical issues:

It’s recommended to check that everything is working at least two to three days before a meeting to give time to plan ahead and prepare a contingency: