Framework: Customer Retention and Acquisition

1. Step 1: Assess Current Performance
2. Step 2: Understand Customer Needs
3. Step 3: Improve Customer Retention
4. Step 4: Optimize Customer Acquisition
5. Step 5: Balance Retention and Acquisition
6. Step 6: Monitor and Measure Success
7. Step 7: Build Long-Term Relationships
8. Decision Flow Example (Yes/No Process)
9. Key Outputs of the Framework
Framework: Customer Retention and Acquisition

Framework: Customer Retention and Acquisition

  • Edmund Ellison

  • 5 minute read

This framework is designed to help business owners assess their current strategies and identify opportunities for improvement

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This framework is designed to help business owners assess their current strategies and identify opportunities for improvement

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